FAQ
Question
How to choose freight transport method?
2022-09-26 13:35:49.978
We can use the customer designated freight forwarder. If not, we can recommend the forwarder or directly use the forwarder we have cooperated with for a long time.
Question
What is the packing method?
2022-09-26 13:35:32.671
According to the different models and machine parts, we will use wooden cases or wrapped films to ensure that the machine will not be damaged during long-distance transportation.
Question
How does the products deliver?
2022-09-26 13:35:14.910
According to the different countries and regions where the customer's factory is located, we will send it to the customer by sea, truck, train or air according to the customer's requirements.
Question
How is order process?
2022-09-26 13:34:23.585
1)Choose the suitable machine according to the customer’s samples and requirement
2)Quotation according to the selected machines。
3) Order confirmation
4) 30% deposit for production
5) Carry out production and provide production cycle progress report
6) Inform the customer that the goods are ready and the customer arranges the balance
7) Deliver the goods to the customer’s forwarder and arrange the transportation.
8) Provide the documents required in the order to the customer.
9) After sales service.
Question
Is there a price list?
2022-09-26 13:33:38.694
SAYEAH is a very professional thermoforming machine manufacturer. There are many uncertain factors in the price of the raw materials and customers need are different. Therefore, the quotation should be made according to the detailed parameters of customers, so as to meet the requirements of customers and better serve customers.
Question
How long does the delivery time need?
2022-09-26 13:33:18.105
The machines can be shipped in 90-120 working days from the date of receiving the down payment.
Question
How long is time limit for solving product problem?
2022-09-26 13:32:54.389
If conditions permit, we normally arrive on-site within 24 hours. If not,the duration to solve the problem will depend on the difficulty of the actual problem and we normally provide solutions within 48 hours.
Question
The warranty period of our company’s products is 12 months since the date of bill of loading.
2022-09-26 13:32:32.303
If it’s a product quality problem of our company, we can communicate by email or webcam discussion to solve it. If it cannot be solved, we will provide the necessary accessories for free, and the freight will be borne by the customer. If it is the quality accident caused by the customer’s personel illegal operation, we are not responsible.
Question
How long is the warranty period of your company's products?
2022-09-26 13:32:12.184
The warranty period of our company’s products is 12 months since the date of bill of loading.
Question
Is your product in stock?
2022-09-26 13:31:35.734
Most of our machines are customized according to customer needs, so there is generally no stock.
Question
What are the application field of machine products?
2022-09-26 13:30:19.848
It can be used for the packaging of plastic products such as agriculture, food, medicine, daily necessities, cosmetics, etc.
Question
What is the type of your company?
2022-09-26 13:29:41.080
We are private enterprise.
Question
What types of products do you have in your company?
2022-09-23 14:28:49.409
Our company mainly produces multi-station thermoforming machine, cup thermoforming machine, vacuum forming machine, sheet extruder and complete sets of packaging equipment.
Question
How many employees are there in your company?
2022-09-23 13:52:47.177
There are more than 50 employees in our company.
Question
What is the area of your company and factory?
2022-09-23 13:53:29.703
The area of our company and factory is about 6600 square meters.
Question
What is the MOQ of products in your company?
2022-09-23 13:54:11.342
The MOQ of products in our company is 1 set.
Question
How does your factory do regarding quality control?
2022-08-04 10:46:40.424
We have a special QC department in charge of products'quality.
Question
What's the main market of your company?
2022-08-04 10:57:43.239
We have customers all over the world.Now our products have been widely used in 62 countries.
Question
Can we visit your machine operation in your factory?
2022-08-04 10:57:59.080
Yes, we have many customers near our factory .we can take you to see the machine operation.
Question
Where is your factory located? How can we visit there?
2022-08-04 10:58:14.710
Our factory is located in Ruian City, Zhejiang Province, China, by high speed train to Ruian station,then 20 minutes by car.or by airplane to Wenzhou airport,then 1 hour by car.we provide free pick-up service from train station and airport.